About Us

We provide traditional call center outsourcing services such as inbound and outbound telemarketing, customer support, data entry, virtual assistants, appointment setting, outbound lead generation and very affordable B2B outsourcing services including live chat support, order taking and lead qualification. Our call center provides the people and technology you need for excellent customer support and inbound telemarketing service. Our technology infrastructure can handle multi-level routing, multi-skill routing, inbound / outbound campaigns, quality assurance, call monitoring and recording. Our multichannel voice and back office services can be tailored to provide superior customer interaction for your particular clientele. The call center is open 24 hours a day, 7 days a week. Sales and customer support is open from 8am to 6pm – Monday thru Friday. (Pacific Coast Time).

Competence

We promise to staff your outsourcing campaign with motivated, highly qualified and properly managed employees. These educated, loyal and experienced employees assure your company that there will never be the rampant turnover rates that affect other offshore call centers and customer service companies. Our management team is comprised of experienced Americans who will put the necessary, appropriate processes in place to ensure that your outsourcing campaign will achieve its goals.

 

Affordability

Our call centers in the Philippines are selected solely based on employee ability and cost-efficiency. This allows us to provide our customers with the highest quality call center and telemarketing services at a remarkably low cost. But Staff2Rent is not just about inexpensive labor; we are about sourcing smart, qualified employees.

Transparency

We proudly provide our customers with weekly call reports, activity reports and up-to-date real time information about their outsourcing project - even with our BASIC service. Unlike most offshore call centers, members of our management team are located in both the US, and on site at our Philippines call centers.
 

When you combine our people and management, customer service, low costs and technology applications, you will not find any other call center or telemarketing company that can compete with our pricing and quality. We take the necessary time to learn your processes, find the correct approach, and staff your project with the right employees to accomplish your tasks efficiently and effectively.

How It Works

Here’s a quick overview on how it works:

1. We interview our clients needs carefully and make a preliminary list of our agents best qualified to fulfill your company’s needs.

2. Next, our customer support manager will setup a phone interview to help you select an agent you think will best fit your needs. Once this process has been completed, you will then have direct contact information in order to begin training your agent on your specific product or service using email, phones, Skype and Join.me (www.join.me)  (an online collaboration tool similar to GoToMeeting).

3. Each week, our client support manager will meet with you on the phone to discuss anything you may need to adjust or change to acquire better results.

In the event that you are dissatisfied, don't need them any further or would rather choose another agent, let us know. We are committed to customer satisfaction; nothing less will do. Moreover, there are NO payroll taxes or any other hidden costs.

Our onsite American managers make sure your agent is working and providing you the best possible service available. However, if more specialized needs exist, we will provide accentless American agents (based in the U.S.) who may be a better fit for your product or service. For example, they are more able to get appointments with C-Level executives. These specialists are more expensive, but more affordable than our competitors’ specialists.

Why Outsource to the Philippines?

The Philippines is fertile ground for outsourcing excellence. It provides inexpensive operational costs, an ambitious, talented labor pool and a culture friendly to Western ideals. The Philippines is home to the world's 4th largest English speaking population, just behind the United Kingdom at number 3. The technological growth during the past decade has enabled Filipinos to put their educations and skills to work as virtual employees of corporations worldwide. Most of their universities offer call center training and their graduates excel at jobs that were previously confined to G7 countries.